Ohiwa Ocean View Apartment
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Guest Information And Policies

Check-In / Check-Out

Check-In

  • From 2:00 PM

  • Early check-in may be available on request (fees may apply)

  • Self check-in available for after-hours arrivals – instructions will be provided

  • Valid photo ID is required on arrival

Check-Out

  • By 10:00 AM

  • Late check-out subject to availability (additional charges may apply)

  • Please leave keys in the designated drop-box or as instructed

House Rules

  • No parties or events allowed

  • Quiet hours are from 10:00 PM – 7:00 AM

  • No smoking indoors (see Smoking Policy below)

  • Only registered guests are permitted to stay overnight

  • Please respect other guests, our neighbours, and the peaceful nature of the property

Smoking Policy

  • Strictly no smoking inside apartments or indoor areas

  • Smoking is permitted in designated outdoor areas only

  • A cleaning fee may apply if smoking occurs indoors or smoke is detected after check-out

Terms & Conditions

1. Booking & Payment

  • A valid credit card or payment is required to confirm your reservation

  • All rates are in NZD and include 15% GST

  • Full payment may be required at booking or upon arrival

2. Cancellations & Changes

  • Cancel at least 24 hours before arrival to avoid charges

  • Late cancellations may incur a fee (up to the full booking amount)

  • Changes are subject to availability and may incur additional charges

3. Guest Responsibility

  • Guests are responsible for any damage or loss during their stay

  • We reserve the right to refuse or cancel bookings for inappropriate or disruptive behaviour

4. Liability

  • We are not responsible for loss or damage to personal items

  • Facilities are used at guests’ own risk

  • Security cameras are in place in the car park

Privacy Policy

We value your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect personal information such as:Your name, contact details, and booking informationPayment and transaction detailsAny preferences or special requests you provide

2. How We Use Your Information

Your information is used to:Process and manage your bookingCommunicate with you before, during, or after your stayImprove our services and enhance your experienceMeet legal obligations

3. Disclosure of Information

We will not share your information with third parties except:When necessary to provide our services (e.g. with our booking or payment providers)When required by law or in the case of a health and safety concern

4. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

5. Your Rights

You have the right to access and request correction of your personal information. To do so, please contact us directly.